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21284The Audit Report

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  • Dan Swanson
    Apr 18

       



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      What Internal Audit Leaders Can Do to Foster a Customer Service Approach
      Adopting a customer service mindset for internal audit starts at the top. Chief audit executives and other internal audit leaders who want to change the perception of internal audit must create a culture of treating auditees as customers that includes changes to internal audit processes, communication of what is expected of rank-and-file internal auditors, and examples of taking a customer service approach through actions. Once established, a customer service approach can help internal audit break down barriers and win the trust of business units and the other functions it audits.
      Four Internal Audit Lessons from the United Airlines Viral Video Fiasco
      United Airlines is no stranger to viral videos and social media kerfuffles that cast the company in a poor light. A video uploaded to You Tube in 2009 called "United Breaks Guitars" has more than 17 million views. Yet when fellow passengers filmed a man being violently dragged off a plane, and it quickly circulated on social media sites, it was immediately clear that this was different. For internal auditors, who are concerned with processes, policies, and risks, there are plenty of lessons to sift through. Here are four lessons for internal audit from the United Airlines incident.
      What Internal Auditors Must Do to Remain Relevant
      As internal auditors, we work in complex and demanding environments where business, technological, social, and other dynamics challenge us to meet the increasing expectations of the board and senior management. While many internal auditors find it difficult to keep up with the cycle of risk-and-control reviews, there is no alternative. Failure to demonstrate how we add value will eventually result in stakeholders viewing internal audit as irrelevant. The following actions are crucial to avoid this outcome.
      Screening your third party vendors and business partners for risk can be a challenging process. With so many different factors to consider, where do you even begin? The Anti-Bribery and Corruption Risk Assessment Checklist outlines how to implement an effective anti-bribery compliance program using a protect, detect and correct methodology to manage core program components including, but not limited to:
      • Policies
      • Risk Assessment
      • Corrective Action
      This checklist will enable you to design and implement an effective, global and consistent anti-bribery compliance program.
              
       
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